Reference

How 33mb Handles Your Personal Information

When you open an account with us, we collect certain personal details and payment records to keep your wallet secure and your sessions running smoothly.

Account data protectionbKash, Nagad, Rocket transaction recordsCookie and device dataYour right to request changesBangladesh-region eligibility applies

Explore the Lobby Read FAQ

What We Collect and Why It Matters

33mb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, contact details, and the payment method you link, whether that is bKash, Nagad, or Rocket. When you make a deposit or withdrawal, we log the transaction reference and wallet number so we can match

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funds to your account and resolve any disputes quickly. We also collect device data: your browser type, IP address, and session timestamps. This helps us detect unusual login activity and block unauthorised access before it reaches your balance. We do not sell your personal data to
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third parties for marketing. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those services need to process your transaction. Cookies on our site track session state and preferences — not browsing history outside our platform. You can adjust cookie
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settings in your browser at any time, though disabling certain cookies may affect how the lobby loads on your device. Retention periods vary by data type: account records are kept while your account remains active, and payment logs are held for the period required under applicable
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financial rules in supported regions. Access to your own data, correction requests, and deletion enquiries are handled through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling You Can Check

Every layer of your account — from login to payment confirmation — is protected through encrypted connections. Here is how we approach each core area of data security at 33mb.

Account Security Login sessions use OTP verification tied to your registered mobile number. Any new device attempting access triggers an additional confirmation step before your account opens.

Payment Data Handling We pass only the transaction reference and amount to bKash, Nagad, or Rocket — never your full account password or unrelated personal details. Payment logs are encrypted at rest.

Cookie Controls We use session cookies to keep you logged in and preference cookies to remember your lobby view. You can clear or block these through your browser settings without losing your account data.

Data Retention and Deletion Active account data is held while your account is open. If you request deletion, we remove marketing and preference data promptly; payment records are retained only as long as applicable regional rules require.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Start a live chat session directly from your account dashboard to raise a data query. Our team will confirm your identity before discussing any personal records.

Email Support Send a written request to our support address for data access, correction or deletion. We aim to respond within the timeframe required under applicable rules for your region.

Account Help Centre The Help Centre inside your account settings covers common privacy questions — how to update your contact details, change your linked wallet, or review active sessions.

Common Questions About Your Privacy Rights

Whether you want to know what data we hold or how to update your bKash details, these answers cover the questions we hear most from account holders in Bangladesh.

We collect your name, mobile number, and the payment method you choose — bKash, Nagad, or Rocket. We also log device type and IP address to protect your account from unauthorised access.

We share only what payment processors need to complete your transaction. Your bKash, Nagad, or Rocket wallet data goes only to that payment service. We do not sell personal data to advertisers.

Submit a written request via our support email or live chat. We will verify your identity first, then provide a summary of the data we hold on your account within the applicable regional timeframe.

Yes. Contact support with a deletion request. Marketing and preference data is removed promptly. Payment transaction records may be retained for the period required by applicable financial rules in your region.

We use session and preference cookies only on our own platform. They do not track your activity on other sites. You can disable them in your browser, though some lobby features may load differently.

Wallet references are logged to match the payment to your account and support any dispute resolution. Once the retention period under applicable regional rules passes, those records are securely removed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info33Mb Glossary InfoTerms & Conditions

How 33mb Handles Your Personal Information

Data Handling You Can Check

Reach Us About Your Data

Common Questions About Your Privacy Rights

01 What personal data does 33mb collect when I register?

02 Does 33mb share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask 33mb to delete my account data?

05 How do cookies on 33mb affect my privacy?

06 What happens to my bKash or Nagad details after a withdrawal?

Privacy Policy

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