Reference

Terms That Cover Your 33mb Account

These terms set out what you agree to when you open and use a 33mb account, including how deposits via bKash, Nagad and Rocket are handled, what conduct is expected, and how disputes are resolved.

Account conduct rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsAccount suspension and closureJurisdiction and eligibility
33mb Terms That Cover Your 33mb Account
HOW WE OPERATE

How 33mb Applies These Terms Fairly

Our terms are applied consistently across all accounts. When a withdrawal is held for review, you will see the reason noted in your account dashboard, and our team will request only the documents needed to complete that specific check. We do not share your bKash, Nagad or Rocket wallet details with third parties outside of the payment processing required to complete your transaction.

Account Security Your account login is protected by OTP verification sent to your registered mobile number. We recommend not sharing your OTP or password with anyone, including support agents.
Data Retention Transaction records, wallet references and account activity logs are retained in line with standard platform compliance practice. You can request a summary of your account data via email support.
Cookie and Session Use We use session cookies to keep your account active while you browse the lobby. No marketing cookies are placed without your acknowledgement on your first visit.
Requesting Changes To update your registered mobile number, wallet details or account name, submit a request through live chat or email. Identity verification is required before any change takes effect.
TERMS CONTACT

Reach Us About Your Account Terms

If any part of these terms is unclear, or if you believe your account has been actioned incorrectly under them, contact our support team directly. We handle account-related queries, wallet disputes and eligibility questions through the channels below. Responses cover account standing, payment verification status and term clarifications.

Live Chat Open the chat widget from any page on 33mb. Describe your terms-related query and our team will pull up your account details to respond directly.
Email Support Send a message to our support address for written confirmation of any account decision or terms clarification. Include your registered mobile number for faster matching.
Account Help Page The account help section covers common terms questions — withdrawal holds, identity checks and wallet linking steps — without needing to wait for a live response.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet conditions and eligibility. If yours is not here, reach out through live chat or email support.

Yes. The same account and conduct rules apply regardless of which wallet you use. Each payment method has its own processing flow, but the terms governing your account do not differ by payment rail.

We may update these terms at any time. The revised version is posted on this page with immediate effect. Continuing to use your account after a change means you accept the updated terms.

You will receive a notification at your registered contact. If funds are held, we will confirm the review process and the documents needed before any balance is released or the account is closed.

Eligibility depends on your local law and the regions we currently support. We do not make legal representations about your jurisdiction. You are responsible for confirming that access is permitted where you are located.

Send a request to our email support channel with your registered mobile number. We will compile the relevant transaction and account records and return them to you in writing.

No. Your account must be used only by you. Sharing login credentials or allowing another person to deposit, wager or withdraw on your behalf is a breach of these terms and may result in account closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.